Fixing problems with directory synchronization for Microsoft 365 Microsoft 365 Enterprise Microsoft Learn

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Bad settings in Azure AD Connect cause lots of password sync failures.



Office 365 sync problems and login fixes

Keeping things updated helps avoid compatibility issues between on-premises Active Directory and Microsoft 365. To avoid this, double-check that password writeback is turned on and working. You can run a sync manually with PowerShell or the Azure AD Connect tool to make sure updates go through. Checking the sync logs helps confirm password changes are making it everywhere they should. Struggling with common Office 365 problems that slow down your work?

Calendar Sync Issues in Outlook



If there’s a delay, we manually trigger a password sync using Microsoft Entra Connect. Waiting a few minutes after changing the password often clears up short-term sync issues. We look at audit logs in the Microsoft 365 admin center to see when and where Outlook data file cannot be accessed the password changed. That tells us if the new credentials made it to the cloud directory.

Proactive Services



Office 365 sync problems and login fixes

You'll also receive a mail (to the alternate email and to your admin email) from Microsoft 365 that indicates your tenant has encountered directory synchronization errors. For details see Identify directory synchronization errors in Microsoft 365. We go above and beyond the average software reseller because we built our business on trust. As active members in the IT community, we work to support our clients’ businesses and provide them with peace of mind. Our training has quick guides about what happens after you update your password.

TECHOM Systems Pty Ltd



Office 365 sync problems and login fixes

If you are facing common office 365 problems after update, we can troubleshoot the root cause and roll back or fix configurations without affecting your data. Many users post their problems Outlook profile repair and recovery steps and solutions in official Microsoft forums. You might find someone who faced a similar issue and solved it using a different approach that works better in your situation. If you're still having issues, try unlinking/relinking your OneDrive account or use our guided support troubleshooting tool below. TrustedTech is a Microsoft CSP Direct Bill Partner with all six Solutions Partner designations and decades of expertise in licensing, support, and cloud infrastructure.

Microsoft 365 Admin Center Not Responding



  • Browser issues, extensions or expired sessions can prevent the page from loading correctly.
  • If a password reset in Office 365 isn’t syncing, users usually get sign-in errors or find old credentials still hanging around on devices.
  • Sometimes a missing or outdated connector blocks the link between Microsoft Entra ID and your local domain controller.
  • Select the icon you see on your PC from the list below, and we'll show you the steps to help get you syncing again.
  • Getting professional help ensures your systems run smoothly without wasting more time on trial and error fixes.
  • You can run a sync manually with PowerShell or the Azure AD Connect tool to make sure updates go through.


Sometimes a missing or outdated connector blocks the link between Microsoft Entra ID and your local domain controller. At NetTech Consultants, we help organizations keep Microsoft 365 running smoothly and securely. If issues keep coming back or feel too complex to handle alone, TECHOM Systems is here to support you. We help businesses across Australia solve Microsoft 365 issues quickly and effectively so you can stay focused on what matters most. Microsoft maintains a Service Health Dashboard where you can view real time updates on known problems.





If it’s in Staging Mode or a recent change didn’t trigger a full sync, passwords won’t update in Microsoft 365. If a password reset in Office 365 isn’t syncing, users usually get sign-in errors or find old credentials still hanging around on devices. We focus on restoring sync between Microsoft Entra ID (Azure AD), on-premises Active Directory, and user devices so everyone gets back in without headaches. If password sync is off or the server is in staging mode, passwords won’t update.
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