These allow for in-depth, internal testing of server status and protocol health. If your network and DNS seem fine, the next step is to verify the Exchange Outlook data file cannot be accessed server itself. Microsoft Remote Connectivity Analyzer includes tests for Lync servers. These tests include a connectivity test for the server and another utility to test the connectivity of the autodiscovery service.

• By following the detailed troubleshooting steps above, you should be able to identify and resolve the problem preventing Outlook from connecting to the Exchange server.
• Use this Support Diagnostics Platform (SDP) manifest on an affected server that is running Exchange Server and that has the Client Access server role.
• This package will record throughput and response metrics for Exchange Server while simultaneously looking at server capacity.
• These allow administrators to verify and troubleshoot connectivity at various levels.
• This service is cloud-based and so all the user interface is browser-based and all of the software is executed remotely – you don’t need to install any components on your local server.
• The panic you feel when Exchange just won’t work or suddenly slows down tells you that this application is too important to leave to chance.
• You can try out the Microsoft Management Tools on a 30-day free trial.
• You can choose to run the test again with exactly the same parameters, or click on Start Over to go back and change some of the settings before starting another run.

Comprehensive Guide: Upgrading Windows Server 2012 R2 with Exchange 2016 to Windows Server 2016

Use this Support Diagnostics Platform (SDP) manifest on an affected server that is running Exchange Server and that has the Client Access server role. This bundle of network connection functions is known collectively as Exchange Web Services. These tests are also very useful when you first set up an instance of Exchange Server and want to ensure that it has been installed properly. ManageEngine Exchange Reporters Plus is a standalone package that tests and examines Microsoft Exchange on-premises and in the cloud. The service doesn’t just give you a library of reports about Exchange Server but it also provides ongoing performance monitoring.

Verify DNS Resolution

Check the statement about using a valid email account and pass the Captcha challenge. Microsoft has created a free online tool to help you check all aspects of your connections that are needed for a range of Microsoft products. The available checks for your email system are laid out on the first, default tab of the utility. Autodiscover is crucial for Outlook to automatically configure settings, especially for newer Outlook versions.

Troubleshooting Outlook Connectivity Issues with Exchange Server

Each Outlook client has an Autodiscover method to locate the relevant Exchange server. The radio button under the Fix Outlook and Office 365 Errors 2025 credentials fields allows you to test this. Exchange uses virtual directories for various services, such as OWA (Outlook Web Access) and Autodiscover.

SolarWinds Top 5 Essential IT Tools

However, the Synchronization, Notification, Availability, and Automatic Replies section is likely to give you the best avenue for finding out why no one work offline mode stuck can connect to your Exchange Server. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.



You can try out the Microsoft Management Tools on a 30-day free trial. This service is cloud-based and so all the user interface is browser-based and all of the software is executed remotely – you don’t need to install any components on your local server. O This command checks if the client machine can resolve the Exchange server’s domain name to its correct IP address. You don’t need a specific permission level to use the Microsoft Remote Connectivity Analyzer.