Bug fixes, new features, and performance enhancements are released regularly. As @ode2joy ​ said, clearing out the user’s profile usually works, which is a more thorough procedure than just deleting .nst and .ost files. To determine whether this problem is caused by a corrupted user profile, create a user profile to see whether the problem still occurs when you use the new profile. When you start Windows normally, several applications and services start automatically and then run in the background. A Selective Startup or "clean boot" process can help you identify problems that are caused by application conflict


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This issue occurs only on computers that are running Windows 10, version 1703 or later, and Microsoft 365 version 1807 or later. I think I’m going to try what I mentioned in my last post and see what happens. It works well for Outlook unless the user has a gigantic mailbox and then it just takes a while for it all to sync up. One of the options was to save a diagnostic file for MS support. We have our subscription through Rackspace and I’ll see if they can help later this afternoon as that is who MS referred me to when I sought support Outlook fix services help from the


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